BTR Insights
How BTR operators are cutting resident query time by 50%
April 2025 · 5 min read
Read more →Capabilities
Every feature designed for premium property management
The Intelligent Concierge Platform
Seamless. Instant. Impeccably Accurate.
BOOK A PRIVATE DEMOBuilt for two worlds
Whether you manage a residential development or a luxury hotel, Petex adapts to your world.
Residents expect concierge-level service — but staffing it 24/7 is unsustainable. Petex handles lease queries, maintenance requests, building rules, and more without adding headcount.
Deliver a five-star guest experience without five-star staffing costs. Guests ask about check-in, facilities, local recommendations — and receive instant, personalised answers on their preferred channel.
0%+
Query deflection
Queries handled by AI, no human needed
40–60%
Time saved
Reduction in staff query-answering time
All
Languages
Auto-detects and responds in any language
24/7
Always on
No shifts, no sick days, no missed messages
Multi-channel
The apps your residents already use. Zero downloads, zero friction.
95% UK penetration. Default for residential and hotel guests globally.
Primary channelEssential for Chinese residents and international guests. 1.3 billion users.
Global reachFor tech-savvy and international communities. Rich messaging, full bot support.
Tech communitiesAdditional channels available — contact us for your specific integration needs.
Simple setup
Four steps from onboarding to a live concierge.
Step 1
Add policies, handbooks, FAQs, menus, floor plans — Petex learns your property instantly.
Step 2
AI structures and validates your knowledge base. Every answer will be traceable to source.
Step 3
Set routing rules for urgent, sensitive, or complex queries. Define your escalation contacts.
Step 4
Residents start chatting immediately. Your concierge never clocks out.
Capabilities
Most chatbots answer from scripts. Petex answers from truth.
Global by default
Petex automatically detects and responds in the language your resident or guest writes in — no configuration, no translation layer. Built for the diverse, international communities that define modern residential and hospitality.
For residents & guests too
Petex isn't just a tool for operators. It transforms the day-to-day experience of every person who lives or stays in your property.
No more waiting 24 hours. Whether it's 2pm or 2am, residents get the answers they need in seconds — without escalating to staff.
Elevate your building or hotel to concierge-level service. Residents feel genuinely cared for — and that shows in satisfaction and retention.
Residents use WhatsApp — already on their phone. No account, no onboarding, no learning curve. Just a message and an answer.
"I just WhatsApp'd the building and got an answer in seconds. It felt like having a luxury concierge — I didn't expect that from a rental apartment."
— RESIDENT, LONDON BTR DEVELOPMENT
Resources
April 2025 · 5 min read
Read more →March 2025 · 4 min read
Read more →February 2025 · 6 min read
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Tell us about your property — we'll show you exactly how Petex works for you.